But you do get a £250 interest-free overdraft (then 39.9% AER) and customers can open a Regular Saver paying 1% AER (was 2.75%) for a year.įirst Direct shares deposit protection with HSBC so limit your deposits to £85,000 across the two brands. Its standard current account '1st account' doesn't offer any cashback or credit interest. The only low rating was for account benefits (three stars). Nearly every aspect of its service was rated five stars by customers, including online banking, the mobile banking app, complaints-handling and overall customer service. The bank also received the highest score in a separate survey where we asked customers to rate financial brands’ level of service during the first four months of lockdown (87% rated it positively). First Directįirst Direct is once again a WRP in 2021, with its score increasing to 82% from 79% the previous year. It also offers one of the cheapest overdrafts though only for customers with decent credit scores (it charges a rate of 15%, 25% or 35% EAR dependent on your credit score though even its highest rate beats the high street banks). The Starling debit card is fee-free for purchases and foreign ATM withdrawals anywhere in the world, making it the cheapest debit card to take abroad.Ĭustomers can also apply for an additional Starling 'Connected' card which can be loaded with up to £200 and given to someone they trust - ideal if they are unable to leave the house but need some help with the shopping.
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Instant notifications of payments in and out, free debit card spending abroad, and 'saving spaces' (virtual piggy banks) are also popular.Īlthough it started life as a smartphone bank, Starling launched online banking for personal customers in October 2020. Starling is therefore once more named a WRP.Ĭustomers praised its 'helpful' and 'prompt' staff as well as its mobile app for being 'easy to use' and 'leagues ahead' of other banks'. It had top spot with a score of 88% in 2020 and again tops the table in 2021 with a score of 85%. Starling made a strong debut in our rankings in 2019, taking second place. These are the current account providers which have both satisfied customers and excellent products: Starling Bank A closer look at the Which? Recommended Providers Star ratings: a "-" indicates that we did not get enough responses on a particular aspect of a provider's service to generate a star rating, or the provider does not offer this service. Where N/A appears, we were unable to rate the bank's product.
Product scores: where banks have multiple accounts, we have shown the highest score it achieved from our analysis. Sample sizes for our survey as follows: Bank of Scotland - 87, Barclays Bank - 383, Cumberland BS - 60, First Direct - 168, Halifax - 367, HSBC - 362, Lloyds Bank - 455, Metro Bank - 82, Monzo Bank - 81, Nationwide - 414, NatWest - 440, Revolut - 79, Royal Bank of Scotland - 117, Santander - 440, Smile - 80, Starling Bank - 83, The Co-operative Bank - 112, Triodos Bank - 75, TSB - 136, Virgin Money - 250
Table notes: We surveyed 4,438 members of the general public in September to October 2021.
Revolut operates under an e-money licence not a banking licence in the UK, so your money is not protected by the Financial Services Compensation Scheme (FSCS).
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